User Experience Reading List - Compiled by Christina Wasson

User Experience Reading List Compiled by Christina Wasson Last updated 15 April 2004 Source: [1]

Ethnographic Perspectives on Design

Bell, Genevieve. 2001. Looking across the Atlantic: using ethnographic methods to make sense of Europe. Intel Technology Journal Q3. http://developer.intel.com/technology/itj/q32001/articles/art_1.htm

Bentley, R., J. A. Hughes, D. Randall, T. Rodden, P. Sawyer, D. Shapiro, and I. Sommerville. 1992. Ethnographically-informed systems design for air traffic control. In Proceedings of the conference on computer supported cooperative work. New York: ACM Press.

Blomberg, Jeanette, Jean Giacomi, Andrea Mosher, and Pat Swenton-Wall. 1993. Ethnographic field methods and their relation to design. In Participatory design: principles and practices, ed. Douglas Schuler and Aki Namioka. Hillsdale: Lawrence Erlbaum Associates.

Blomberg, Jeanette, Lucy Suchman and Randall H. Trigg. 1996. Reflections on a work-oriented design project. Human-Computer Interaction 11:237-265.

Blomberg, Jeanette, Lucy Suchman, and Randall Trigg. 1997. Back to work: renewing old agendas for cooperative design. In Computers and design in context, edited by M. Kyng and L. Mathiassen. Cambridge: MIT Press.

Brun-Cottan, Francoise, and Patricia Wall. 1995. Using video to re-present the user. Communications of the ACM 38 (5):61-71.

Button, Graham, ed. 1992. Technology in working order: studies of work, interaction, and technology. London: Routledge.

Buuer, Jacob, Thomas Binder and Eva Brandt. 2000. Taking video beyond hard data in user centred design. Presented at the Participatory Design Conference. http://www.sdu.dk/Nat/MCI/UCD/Artikler/VIDEOBEYONDHARDDATA.PDF

Crabtree, Andy. 2003. Designing collaborative systems: a practical guide to ethnography. London: Springer.

Engestrm, Yrj and Virginia Escalante. 1996. Mundane tool or object of affection? The rise and fall of the Postal Buddy. In Context and consciousness: activity theory and human-computer interaction, ed. Bonnie A. Nardi. Cambridge, MA: MIT Press.

Harel, D. and G. Prabhu. 1999. Designing for other cultures: a strategic approach. Design Management Journal 10(4):60-68.

Heath, Christian, and Paul Luff. 2000. Technology in action. Cambridge: Cambridge University Press.

Hughes, John A., David Randall, and Dan Shapiro. 1992. Faltering from ethnography to design. In Proceedings of the conference on computer supported cooperative work. New York: ACM Press.

Hughes, John, Val King, Tom Rodden, and Hans Andersen. 1994. Moving out from the control room: ethnography in system design. In Proceedings of the conference on computer supported cooperative work. New York: ACM Press.

Jordan, Ann T. 2002. Design anthropology. In Business anthropology. Prospect Heights: Waveland Press, 75-83.

Jordan, Brigitte. 1997. Transforming ethnography reinventing research. CAM (Cultural Anthropology Methods) 9:3: 12-17.

Jordan, Brigitte. 1996. Ethnographic workplace studies and CSCW. In The design of computer supported cooperative work and groupware systems, ed. Dan Shapiro, Michael Tauber and Roland Traunmller. Amsterdam: Elsevier, 17-42.

Luff, Paul, Christian Heath, and David Greatbatch. 1992. Tasks-in-interaction: paper and screen based documentation in collaborative activity. In Proceedings of the conference on computer supported cooperative work. New York: ACM Press.

Luff, Paul, Jon Hindmarsh, and Christian Heath, eds. 2000. Workplace studies: recovering work practice and informing system design. Cambridge: Cambridge University Press.

Masten, Davis L. and Tim M.P. Plowman. 2003. Digital ethnography: The next wave in understanding the consumer experience. Design Management Journal 14 (2):75-84.

Nardi, Bonnie. 1997. The use of ethnographic methods in design and evaluation. In Handbook of human-computer interaction II, ed. M.G. Helander, T. Landauer, and P. Prabhu. Amsterdam: Elsevier Science, 361-366.

Nardi, Bonnie and Yrj Engestrm, eds. 1999. Special issue. A web on the wind: the structure of invisible work. Computer-Supported Cooperative Work 8(1-2). http://www.kluweronline.com/issn/0925-9724.

Nardi, Bonnie and Vicki ODay. 1999. Information ecologies: using technology with heart. Cambridge: MIT Press.

Nardi, Bonnie and Steve Whittaker. 2002. The place of face to face communication in distributed work. In Distributed work, ed. Pamela Hinds & Sara Kiesler. Cambridge: MIT Press.

Nardi, Bonnie, Steve Whittaker and Heinrich Schwarz. 2002. NetWORKers and their activity in intensional networks. Journal of Computer-supported Cooperative Work 11 (1-2):

Roberts, Melody. 2002. Border crossing: the role of design research in international product development. LOOP: AIGA Journal of Interaction Design Education. 6 December. http://loop1.aiga.org/common/modules/display/dsp_ContentTemplate01b.cfm?ContentID=56&CreateTemplate=0&NavType=SiblingContent

Robinson, Rick E. 1994. Making sense of making sense: frameworks and organizational perception. Design Management Journal 5(1):8-15.

Robinson, Rick E. 1994. The origin of cool things. In Design that packs a wallop: understanding the power of strategic design. American Center for Design conference proceedings. Pp. 5-10. New York: American Center for Design.

Robinson, Rick E. and Jason Nims. 1996. Insight into what really matters. Innovation Summer:18-21.

Ruhleder, Karen. 2000. The virtual ethnographer: fieldwork in distributed electronic environments. Field Methods 12(1):3-17.

Ruhleder, Karen and Brigitte Jordan. 2001. Co-Constructing non-mutual realities: delay-generated trouble in distributed interaction. Journal of Computer Supported Cooperative Work 10:1:113-138.

Ruhleder, Karen and Brigitte Jordan. 2001. Managing complex, distributed environments: remote meeting technologies at the chaotic fringe. First Monday 6:5. http://firstmonday.org/issues/issue6_5/ruhleder/

Salvador, Tony, Genevieve Bell and Ken Anderson. 1999. Design ethnography. Design Management Journal 10(4):35-41.

Shapiro, Dan. 1994. The limits of ethnography: combining social sciences for CSCW. In Proceedings of the conference on computer supported cooperative work. New York: ACM Press.

Simonsen, Jesper and Finn Kensing. 1997. Using ethnography in contextual design. Communications of the ACM 40(7):82-88.

Sperschneider, Werner and Kirsten Bagger. 2000. Ethnographic fieldwork under industrial constraints: towards design-in-context. Presented at NordiCHI. http://www.sdu.dk/Nat/MCI/UCD/Artikler/KB.PDF

Squires, Susan and Bryan Byrne, eds. 2002. Creating breakthrough ideas: the collaboration of anthropologists and designers in the product development industry. Westport: Bergin Garvey.

Suchman, Lucy. 1987. Plans and situated actions: the problem of human-machine communication. Cambridge: Cambridge University Press.

Suchman, Lucy A., and Randall H. Trigg. 1991. Understanding practice: video as a medium for reflection and design. In Design at work: cooperative design of computer systems, edited by J. Greenbaum and M. Kyng. Hillsdale: Lawrence Erlbaum Associates.

Suchman, Lucy. 1995a. Making work visible. Communications of the ACM 38 (9):56-65.

Suchman, Lucy. 1995b. Special issue: Representations of work. Communications of the ACM 38 (9).

Tso, Judy. 1999. Do you dig up dinosaur bones? Anthropology, business, and design. Design Management Journal 10(4):69-74.

Wasson, Christina. 2000. Ethnography in the field of design. Human Organization 59 (4):377-388.

Wasson, Christina. 2002. Collaborative work: integrating the roles of ethnographers and designers. In Creating breakthrough ideas: the collaboration of anthropologists and designers in the product development industry, ed. Susan Squires and Bryan Byrne. Westport: Bergin Garvey.

Collections that Mix Ethnographic and Technical Perspectives

Kyng, Morten, and Lars Mathiassen, eds. 1997. Computers and design in context. Cambridge, MA: MIT Press.

Shapiro, Dan, Michael Tauber and Roland Traunmller, eds. 1996. The design of computer supported cooperative work and groupware systems. Amsterdam: Elsevier.

Activity Theory

Bdker, Susanne. 1991. Through the interface: a human activity approach to user interface design. Hillsdale, NJ: Lawrence Erlbaum Associates.

Kuutti, Kari. 1996. Activity theory as a potential framework for human-computer interaction research. In Context and consciousness: activity theory and human-computer interaction, ed. Bonnie A. Nardi. Cambridge, MA: MIT Press. Excerpt.

Nardi, Bonnie A., ed. 1996. Context and consciousness: activity theory and human-computer interaction. Cambridge, MA: MIT Press.

Redmiles, David, ed. 2002. Special issue. Activity theory and the practice of design. Computer-Supported Cooperative Work 11(1-2). http://www.kluweronline.com/issn/0925-9724 or http://www.ics.uci.edu/~redmiles/activity/final-issue.html.

Limitations of Cognitive Psychology

Bannon, Liam. 1991. From human factors to human actors: the role of psychology and human-computer interaction studies in system design. In Design at work: cooperative design of computer systems, edited by J. Greenbaum and M. Kyng. Hillsdale, NJ: Lawrence Erlbaum Associates.

Bannon, Liam J. 2000. Situating workplace studies within the human-computer interaction field. In Workplace studies: recovering work practice and informing system design, edited by P. Luff, J. Hindmarsh and C. Heath. Cambridge: Cambridge University Press.

Robinson, Rick E. 1993. What to do with a human factor: a manifesto of sorts. Special issue: new human factors. American Center for Design Journal 7(1):63-73.

Participatory Design

Greenbaum, Joan, and Morten Kyng, eds. 1991. Design at work: cooperative design of computer systems. Hillsdale: Erlbaum.

Kuhn, Sarah, and Michael Muller. 1993. Special issue: participatory design. Communications of the ACM 36 (4).

Schuler, Douglas, and Aki Namioka, eds. 1993. Participatory design: principles and practices. Hillsdale: Erlbaum.

Trigg, Randall H., and Susan Irwin Anderson. 1996. Special issue: current perspectives on participatory design. Human-Computer Interaction 11.

Websites of Relevance to Design Anthropology

Marietta L. Babas Home Page. http://www.msu.edu/~mbaba/

Brigitte Jordans Home Page. http://www.lifescapes.org/

Charlotte Linde's Home Page. http://ic.arc.nasa.gov/people/clinde

Bonnie Nardis Home Page. http://www.darrouzet-nardi.net/bonnie/

Lucy Suchmans Home Page. http://www.comp.lancs.ac.uk/sociology/staff/suchman/suchman.htm

Dori Tunstall's Moblog: Intellectual explorations in design, decision-making, and governmentality. http://dori3.typepad.com/my_weblog/

Ann Galloway's Design Culture Bibliography. http://www.purselipsquarejaw.org/dissertation/design_biblio.html

Louise Ferguson's Resources on User Experience. http://www.louiseferguson.com/resources.htm

Practical Gatherings, providing services and support for the growing profession of workplace anthropology. http://www.practicalgatherings.com/

The Silicon Valley Cultures Project Website. http://www.sjsu.edu/depts/anthropology/svcp/

Work, Interaction and Technology Research Group, The Management Centre, Kings College London. http://www.kcl.ac.uk/management/witrg/over.html

Worlds First Human Computer Interaction Rap. http://www.ok-cancel.com/archives/features/2004/02/worlds_first_hci_rap_we_got_it.html

Christina Wasson's Professional Web Page University of North Texas Department of Anthropology